Return Policy

At Rupleart, we aim to provide a seamless experience for both buyers and artists. Since the artwork sold on our platform is often one-of-a-kind, we encourage careful consideration before making a purchase. However, we understand that issues may arise, and we have set forth the following guidelines for returns and refunds.

1. General Return Policy

1.1 Final Sale: All artwork purchases are generally considered final sale unless otherwise specified by the artist. We encourage buyers to read the artist’s return policy on each artwork listing before completing a purchase.

1.2 Return Eligibility: Buyers may be eligible for a return or exchange under the following circumstances:

• The artwork arrives damaged.
• The artwork received significantly differs from the description or images provided.
• The artist has explicitly offered a return policy for that specific artwork.

1.3 Non-Returnable Items: Customized or commissioned artwork, digital downloads, or any personalized items are not eligible for returns unless they arrive damaged or faulty.

2. Reporting a Problem

2.1 Damaged Artwork: If your artwork arrives damaged, you must report the issue to both the artist and Rupleart within 7 days of delivery. Please provide photos of the damaged item and packaging to expedite the process.

2.2 Significant Discrepancy: If the artwork received differs significantly from the description or images provided on the Website, contact the artist directly within 7 days of receipt to discuss a return or exchange.

3. Return Process

3.1 Contact: Buyers should first communicate with Rupleart and then to the artist regarding any return or refund request. The artist may request that the buyer return the artwork at the buyer’s expense unless otherwise agreed upon. Rupleart will share the artist’s contact when this process is initiated.

3.2 Return Shipment: If a return is approved, the buyer is responsible for securely packaging the artwork for return. Any return shipment costs will be borne by the buyer unless the artist agrees otherwise or the item was misrepresented.

3.3 Refunds: Once the artist confirms receipt of the returned artwork in its original condition, the buyer will be refunded the purchase price, excluding any shipping fees, via the original payment method. Please allow up to 14 business days for the refund to process.

4. Exceptions

4.1 Commissioned Artworks: Customized or commissioned pieces are non-refundable unless they arrive damaged.

4.2 Digital Art: Digital artworks and downloadable content are not eligible for returns or refunds.

5. Dispute Resolution

If you are unable to resolve a return or refund issue directly with the artist, you may contact Rupleart Customer Support at rupleart@gmail.com or call 0759324250. We will mediate between both parties to reach a fair resolution.